Contact us in Folkestone and Hythe:
For housing or tenancy matters:
- For household or communal repairs to Mears: 01303 247 930
- For central heating repairs email P&R or call 0800 91 96 34
- For UPVC window or door repairs call Mila on 08456 062607
- If you need to reach staff at East Kent Housing call 01303 853 600
If you are having difficulty in having your hot water system or heating repaired, please call FREEPHONE 0808 100 2798. The person you speak to will follow up your enquiry to ensure your repairs or issues are resolved as quickly as possible. The freephone number has a recorded message:
“Thank you for calling GCS Compliance, if you are an East Kent Housing resident and are having trouble reporting a heating or hot water breakdown, please press 1, all other calls please press 2”.
Please press 1 and your call will be answered. This number is manned 24/7.
For Leaseholder and Right to Buy enquiries:
For Independent Living (Sheltered Housing for older people)
Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.
Other useful numbers