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Contact us

Our phone lines can get busy during peak periods, so it's always worth trying to find the answer on our website before calling your local office.  If you do call, please listen carefully to the options available so we can make sure you get put through to the right team.

 

 

Contact information by district

Contact us in Canterbury

For Repairs:

  • For general repairs email Mears or call  0800 313 4740 
  • For central heating repairs email P&R or call 0800 91 96 34

If you are having difficulty in having your hot water system or heating repaired, please call FREEPHONE 0808 100 2798.  The person you speak to will follow up your enquiry to ensure your repairs or issues are resolved as quickly as possible.  The freephone number has a recorded message: 

“Thank you for calling GCS Compliance, if you are an East Kent Housing resident and are having trouble reporting a heating or hot water breakdown, please press 1, all other calls please press 2”.   

Please press 1 and your call will be answered.  This number is manned 24/7.  

For Housing Enquiries:

For Leaseholder and Right to Buy enquiries:

For Independent Living (Sheltered Housing for older people)

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers 

 

Contact us in Dover

For Repairs:

  • For general repairs email Mears or call 0800 0234 320  
  • For central heating repairs email P&R or call 0800 91 96 34
  • To report a repair for your UPVC window or door call 08456 062607

If you are having difficulty in having your hot water system or heating repaired, please call FREEPHONE 0808 100 2798.  The person you speak to will follow up your enquiry to ensure your repairs or issues are resolved as quickly as possible.  The freephone number has a recorded message: 

“Thank you for calling GCS Compliance, if you are an East Kent Housing resident and are having trouble reporting a heating or hot water breakdown, please press 1, all other calls please press 2”.   

Please press 1 and your call will be answered.  This number is manned 24/7.  

For Housing Enquiries:

For Independent Living (Sheltered Housing for older people)

For Leaseholder and Right to Buy enquiries:

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers:

Contact us in Folkestone and Hythe: 

For housing or tenancy matters:

For repairs:

  • For household or communal repairs to Mears: 01303 247 930
  • For central heating repairs email P&R or call 0800 91 96 34
  • For UPVC window or door repairs call Mila on 08456 062607
  • If you need to reach staff at East Kent Housing call 01303 853 600

If you are having difficulty in having your hot water system or heating repaired, please call FREEPHONE 0808 100 2798.  The person you speak to will follow up your enquiry to ensure your repairs or issues are resolved as quickly as possible.  The freephone number has a recorded message: 

“Thank you for calling GCS Compliance, if you are an East Kent Housing resident and are having trouble reporting a heating or hot water breakdown, please press 1, all other calls please press 2”.   

Please press 1 and your call will be answered.  This number is manned 24/7.  

For Leaseholder and Right to Buy enquiries:

For Independent Living (Sheltered Housing for older people)

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers 

Contact us in Thanet

For Repairs:

  • For general repairs call Mears on 0800 023 4320
  • For central heating repairs email P&R or call 0800 91 96 34

If you are having difficulty in having your hot water system or heating repaired, please call FREEPHONE 0808 100 2798The person you speak to will follow up your enquiry to ensure your repairs or issues are resolved as quickly as possible.  The freephone number has a recorded message: 

“Thank you for calling GCS Compliance, if you are an East Kent Housing resident and are having trouble reporting a heating or hot water breakdown, please press 1, all other calls please press 2”.   

Please press 1 and your call will be answered.  This number is manned 24/7.  

For Housing Enquiries:

For Leaseholder and Right to Buy enquiries:

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers: 

Thanet District Council: