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Contact us

Our phone lines can get busy during peak periods, so it's always worth trying to find the answer on our website before calling your local office.  If you do call, please listen carefully to the options available so we can make sure you get put through to the right team.

For media enquiries only please email communications@eastkenthousing.org.uk (for all enquiries other than media please use the contact details below).

 

Contact information by district

Contact us in Canterbury

For Repairs:

  • If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999

If you experience any difficulty in contacting Swale Heating, please call our consultants Gas Contract Services on FREEPHONE 0808 100 2798 who will be happy to assist with your enquiry. Please note this number will be answered within office hours only and thereafter automatically diverts to the manned out-of-hours outside business hours.

For Housing Enquiries:

For Leaseholder and Right to Buy enquiries:

For Independent Living (Sheltered Housing for older people)

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers 

Contact us in Dover

For Repairs:

If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.

If you experience any difficulty in contacting Swale Heating, please call our consultants Gas Contract Services on FREEPHONE 0808 100 2798 who will be happy to assist with your enquiry. Please note this number will be answered within office hours only and thereafter automatically diverts to the manned out-of-hours outside business hours.

  • To report a repair for your UPVC window or door call 08456 062607


For Housing Enquiries:

For Independent Living (Sheltered Housing for older people)

For Leaseholder and Right to Buy enquiries:

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers:

Contact us in Folkestone and Hythe: 

For housing or tenancy matters:

Call: 01303 765 824 

For repairs:

If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.

If you experience any difficulty in contacting Swale Heating, please call our consultants Gas Contract Services on FREEPHONE 0808 100 2798 who will be happy to assist with your enquiry. Please note this number will be answered within office hours only and thereafter automatically diverts to the manned out-of-hours outside business hours.

  • For UPVC window or door repairs call Mila on 08456 062607

 

For Leaseholder and Right to Buy enquiries:

For Independent Living (Sheltered Housing for older people)

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers 

Contact us in Thanet

For Repairs:

If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.

If you experience any difficulty in contacting Swale Heating, please call our consultants Gas Contract Services on FREEPHONE 0808 100 2798 who will be happy to assist with your enquiry. Please note this number will be answered within office hours only and thereafter automatically diverts to the manned out-of-hours outside business hours.

 

For Housing Enquiries:

For Leaseholder and Right to Buy enquiries:

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers: 

Thanet District Council: