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Contact us

Our phone lines get busy during peak periods, sometimes our 'on-hold' times can be around 6 minutes so it's always worth trying to find the answer on our website before calling your local office. 

If you do call, please listen carefully to the options available so we can make sure you get put through to the right members of the team.

For media enquiries only please email communications@eastkenthousing.org.uk (for all enquiries other than media please use the contact details below).

 

 

Contact information by district

Contact us in Canterbury

For Repairs:

 

For Housing Enquiries:

For Leaseholder and Right to Buy enquiries:

For Independent Living (Sheltered Housing for older people)

Important information

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers 

Contact us in Dover

For Repairs:

  • To report a repair for your UPVC window or door call 08456 062607


For Housing Enquiries:

For Independent Living (Sheltered Housing for older people)

For Leaseholder and Right to Buy enquiries:

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers:

Contact us in Folkestone and Hythe: 

For housing or tenancy matters:

For repairs:

  • For household or communal repairs contact Mears: 01303 247 930
    Read more about communal areas

  • For gas, hot water and central heating repairs email Gas Call Services or call FREEPHONE 0800 012 9958

    If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999

 

  • For UPVC window or door repairs call Mila on 08456 062607

 

For Leaseholder and Right to Buy enquiries:

For Independent Living (Sheltered Housing for older people)

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers 

Contact us in Thanet

For Repairs:

  • For household or communal repairs call Mears on 0800 023 4320
    Read more about communal areas

  • For gas, hot water and central heating repairs email Gas Call Services or call FREEPHONE 0800 012 9958

    If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999


For Housing Enquiries:

For Leaseholder and Right to Buy enquiries:

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers: 

Thanet District Council: