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Report a repair

Please choose your local area below to find out how report a repair: 

 

Canterbury

For general household or communal repairs contact Mears:

For gas, hot water or central heating repairs contact Gas Call Services:

If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.

 

Contact our Planned Repairs Team

  • For new kitchens or bathrooms: Call 01227 862 142 and then select option 2 for repairs and then option 3
  • For Disabled Adaptations: Call 01227 862 142 and then select option 2 for repairs and then option 4

Reporting a repair by email?

Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these. 

 

Dover

For general household or communal repairs contact Mears:

Please report repairs for door entry systems

  • Call East Kent Housing on 01304 872241

For gas, hot water or central heating repairs contact Gas Call Services:

If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.

 

For repairs to UPVC windows or doors:

Contact our Planned Repairs Team

  • For an outstanding repair or to book a maintenance inspection: Call 01304 872 296 press option 2 then option 4
  • For new kitchens or bathrooms: Call 01304 872 296 and then select option 2 for repairs and then option 5
  • For Disabled Adaptations: Call 01304 872 296 and then select option 2 for repairs and then option 6

Reporting a repair by email?

Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these. 

Folkestone and Hythe

For general household or communal repairs contact Mears:

For gas, hot water or central heating repairs contact Gas Call Services:

If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.

 

For repairs to UPVC windows or doors:

Contact our Planned Repairs Team on 01303 853 600 

Reporting a repair by email?

Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these. 

Thanet

For general household or communal repairs contact Mears:

For gas, hot water or central heating repairs contact Gas Call Services:

If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.

 

Contacting the Property Services Teams at East Kent Housing

Call 01843 577262 and select option 2, then choose from:

  • For enquiries about kitchens, bathrooms, or roofing press 3
  • For disabled aids and adaptions press 4

Reporting a repair by text or email?

Please make sure you include your name and address and please give as much information as possible about your repair.  This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these. 

Every resident has a 'right to repair' - find out what you can expect from us.

Read more about communal areas.