You are in the Repairs section
Home \ Repairs \ Report a repair

Report a repair

Please choose your local area below to find out how report a repair: 

 

Canterbury

For general household or communal repairs contact Mears:

For gas, hot water or central heating repairs contact P&R:

  • Call FREEPHONE 0800 91 96 34
  • Email: eastkenthousing@pandr.com

    If you are having difficulty in having your hot water system or heating repaired, please call FREEPHONE 0808 100 2798.  The person you speak to will follow up your enquiry to ensure your repairs or issues are resolved as quickly as possible.  The freephone number has a recorded message: 

    “Thank you for calling GCS Compliance, if you are an East Kent Housing resident and are having trouble reporting a heating or hot water breakdown, please press 1, all other calls please press 2”.   

    Please press 1 and your call will be answered.  This number is manned 24/7.  

Smell gas?
Please call TRANSCO on Freephone number 0800 111 999 immediately.

Contact our Planned Repairs Team

  • For new kitchens or bathrooms: Call 01227 862 142 and then select option 2 for repairs and then option 3
  • For Disabled Adaptations: Call 01227 862 142 and then select option 2 for repairs and then option 4

Reporting a repair by email?

Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these. 

 

Dover

For general household or communal repairs contact Mears:

Please report repairs for door entry systems

  • Call East Kent Housing on 01304 872241

For repairs to UPVC windows or doors:

For gas, hot water or central heating repairs contact P&R:

If you are having difficulty in having your hot water system or heating repaired, please call FREEPHONE 0808 100 2798.  The person you speak to will follow up your enquiry to ensure your repairs or issues are resolved as quickly as possible.  The freephone number has a recorded message: 

“Thank you for calling GCS Compliance, if you are an East Kent Housing resident and are having trouble reporting a heating or hot water breakdown, please press 1, all other calls please press 2”.   

Please press 1 and your call will be answered.  This number is manned 24/7.  

Smell gas?

Please call TRANSCO on Freephone number 0800 111 999 immediately

Contact our Planned Repairs Team

  • For an outstanding repair or to book a maintenance inspection: Call 01304 872 296 press option 2 then option 4
  • For new kitchens or bathrooms: Call 01304 872 296 and then select option 2 for repairs and then option 5
  • For Disabled Adaptations: Call 01304 872 296 and then select option 2 for repairs and then option 6

Reporting a repair by email?

Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these. 

Folkestone and Hythe

For general household or communal repairs contact Mears:

  • Call 01303 247 930

For repairs to UPVC windows or doors:

For gas, hot water or central heating repairs contact P&R:

If you are having difficulty in having your hot water system or heating repaired, please call FREEPHONE 0808 100 2798.  The person you speak to will follow up your enquiry to ensure your repairs or issues are resolved as quickly as possible.  The freephone number has a recorded message: 

“Thank you for calling GCS Compliance, if you are an East Kent Housing resident and are having trouble reporting a heating or hot water breakdown, please press 1, all other calls please press 2”.   

Please press 1 and your call will be answered.  This number is manned 24/7.  

Smell gas?

Please call TRANSCO on Freephone number 0800 111 999 immediately

Contact our Planned Repairs Team on 01303 853 600 

Smell gas?

Please call TRANSCO on Freephone number 0800 111 999 immediately

Reporting a repair by email?

Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these. 

Thanet

For general household or communal repairs contact Mears:

For gas, hot water or central heating repairs contact P&R:

If you are having difficulty in having your hot water system or heating repaired, please call FREEPHONE 0808 100 2798.  The person you speak to will follow up your enquiry to ensure your repairs or issues are resolved as quickly as possible.  The freephone number has a recorded message: 

“Thank you for calling GCS Compliance, if you are an East Kent Housing resident and are having trouble reporting a heating or hot water breakdown, please press 1, all other calls please press 2”.   

Please press 1 and your call will be answered.  This number is manned 24/7.  

Smell gas?
Please call TRANSCO on Freephone number 0800 111 999 immediately.

Contacting the Property Services Teams at East Kent Housing

Call 01843 577262 and select option 2, then choose from:

  • For enquiries about kitchens, bathrooms, or roofing press 3
  • For disabled aids and adaptions press 4

Reporting a repair by text or email?

Please make sure you include your name and address and please give as much information as possible about your repair.  This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these. 

Every resident has a 'right to repair' - find out what you can expect from us.