Report a repair
Please choose your local area below to find out how report a repair:
For general household or communal repairs contact Mears:
- Call FREEPHONE 0800 3134 740
- Email Mears
- Download the App
Read more about communal areas
For gas, hot water or central heating repairs contact Swale Heating:
- Call FREEPHONE 08081 89 22 51
- Email Swale Heating
If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.
If you experience any difficulty in contacting Swale Heating, please call our consultants Gas Contract Services on FREEPHONE 0808 100 2798 who will be happy to assist with your enquiry. Please note this number will be answered within office hours only and thereafter automatically diverts to the manned out-of-hours outside business hours.
Contact our Planned Repairs Team
- For new kitchens or bathrooms: Call 01227 862 142 and then select option 2 for repairs and then option 3
- For Disabled Adaptations: Call 01227 862 142 and then select option 2 for repairs and then option 4
Reporting a repair by email?
Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these.
For general household or communal repairs contact Mears:
- Email Mears
- Call FREEPHONE 0800 0234 320
Read more about communal areas
Please report repairs for door entry systems
- Call East Kent Housing on 01304 872241
For gas, hot water or central heating repairs contact Swale Heating:
- Call FREEPHONE 08081 89 22 51
- Email Swale Heating
If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.
If you experience any difficulty in contacting Swale Heating, please call our consultants Gas Contract Services on FREEPHONE 0808 100 2798 who will be happy to assist with your enquiry. Please note this number will be answered within office hours only and thereafter automatically diverts to the manned out-of-hours outside business hours.
For repairs to UPVC windows or doors:
- Email Mears
- Call FREEPHONE 0800 0234 320
Contact our Planned Repairs Team
- For an outstanding repair or to book a maintenance inspection: Call 01304 872 296 press option 2 then option 4
- For new kitchens or bathrooms: Call 01304 872 296 and then select option 2 for repairs and then option 5
- For Disabled Adaptations: Call 01304 872 296 and then select option 2 for repairs and then option 6
Reporting a repair by email?
Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these.
For general household or communal repairs contact Mears:
- Call 01303 247 930
Read more about communal areas
For gas, hot water or central heating repairs contact Swale Heating:
- Call FREEPHONE 08081 89 22 51
- Email Swale Heating
If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.
If you experience any difficulty in contacting Swale Heating, please call our consultants Gas Contract Services on FREEPHONE 0808 100 2798 who will be happy to assist with your enquiry. Please note this number will be answered within office hours only and thereafter automatically diverts to the manned out-of-hours outside business hours.
For repairs to UPVC windows or doors:
- Call Mila on 08456 062607
- Report your repair online
Contact our Planned Repairs Team on 01303 853 600
Reporting a repair by email?
Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these.
For general household or communal repairs contact Mears:
- Texting “thanetrepairs” then your message, to 63277
- Email Mears
- Calling FREEPHONE 0800 0234 320
- Download the App
Read more about communal areas
For gas, hot water or central heating repairs contact Swale Heating:
- Call FREEPHONE 08081 89 22 51
- Email Swale Heating
If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.
If you experience any difficulty in contacting Swale Heating, please call our consultants Gas Contract Services on FREEPHONE 0808 100 2798 who will be happy to assist with your enquiry. Please note this number will be answered within office hours only and thereafter automatically diverts to the manned out-of-hours outside business hours.
Contacting the Property Services Teams at East Kent Housing
Call 01843 577262 and select option 2, then choose from:
- For enquiries about kitchens, bathrooms, or roofing press 3
- For disabled aids and adaptions press 4
Reporting a repair by text or email?
Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these.
Every resident has a 'right to repair' - find out what you can expect from us.
Read more about communal areas.
