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Report a repair

Please choose your area below to find out how report a repair: 

 

For general household repairs contact Mears:

For gas, hot water or central heating repairs contact Swale Heating:

Call FREEPHONE 0800 111 4648 

Smell gas?

Please call TRANSCO on Freephone number 0800 111 999 immediately

 

For general household repairs contact Mears:

Please report repairs for door entry systems to East Kent Housing on 01304 872241.

For a central heating or gas repair contact Swale Heating:

  • Call FREEPHONE 0800 731 1886 

Smell gas?

Please call TRANSCO on Freephone number 0800 111 999 immediately

 

You can contact our repairs contractors using our main repairs phone number: 01303 858 600 

  • Select option 1 for general household repairs by Mears
  • Select option 2 for central heating or gas repairs by Swale Heating
  • Select option 3 for UPVC window and door repairs by Mila Maintenance
  • Select option 4 for an outstanding repair or inspection

Smell gas?

Please call TRANSCO on Freephone number 0800 111 999 immediately

For general household repairs contact Mears:

Reporting a repair by text or email?

Please make sure you include your name and address and please give as much information as possible about your repair.  This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these. 

Report a central heating or gas repair to Swale Heating:

  • Email Swale - please include your property address and full details of the problem.
  • Call Swale Heating on FREEPHONE 0800 121 6860

Smell gas?
Please call TRANSCO on Freephone number 0800 111 999 immediately.

Every resident has a 'right to repair' - find out what you can expect from us.

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