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Heating and hot water repairs - contact details are changing from July

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Who to contact for your heating and hot water repairs

UPDATED 6th June 2019

East Kent Housing will shortly be selecting our new contractor for heating and hot water repairs and maintenance. Whilst we do this we have increased the number of contractors working for us.

You should continue to make contact with P&R to report any problem:

  • Call - FREEPHONE 0800 91 96 34
  • Email - eastkenthousing@pandr.com
  • If you smell gas please call TRANSCO on FREEPHONE 0800 111 999

If after contacting P&R you experience any difficulty in having your hot water system or heating repaired, please call FREEPHONE 0808 100 2798.  The person you speak to will follow up your enquiry to ensure your repair is resolved as quickly as possible.  The freephone number has a recorded message: 

“Thank you for calling GCS Compliance, if you are an East Kent Housing resident and are having trouble reporting a heating or hot water breakdown, please press 1, all other calls please press 2”.   

Please press 1 and your call will be answered.  This number is manned 24/7.

As well as our current contractor, P&R, we have now engaged the services of:

  • BSW
  • Liberty
  • Mears
  • Pumps and Motors
  • Smith & Byford
  • Swale Heating

These contractors have already started working with us to undertake annual servicing and maintenance (LGSR) and breakdown services.  

East Kent Housing, the four Client Councils and P&R are working together to make sure the service you receive is to your satisfaction and that it is not interrupted during this process.

 

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