Digital Switchover - 13 June 2012
What is the digital switchover?
The digital TV switchover is the process of turning off the UK's
analogue TV signal and replacing it with a digital signal. To
keep your TV service, you will need to convert your TVs to digital
before the Kent switchover on 13 June
2012.
Are you ready for digital TV?
- Do you get more than five channels on your TV?
- If you have more than one TV in your home,are they all ready
for digital?
- Will you find it easy to use digital TV equipment?
- Do you know what you need to do for switchover?
If you answered no or don’t
know to any of these questions, and you are eligible for the
Help Scheme, then you could get help from the BBC Switchover
Help Scheme.
You can check if you are eligible by using their online eligibility
checker.
What is the Help Scheme?
TV is switching to digital all over the UK and the traditional
TV signal is being switched off area by area.
Everyone needs to be ready for the switchover or you
will lose TV channels. If you have 5 channels or fewer on any
TV in your home, you will need to convert it to digital.
The Help Scheme is run by the BBC and can help everyone who is
eligible
disabled, aged 75 or over, registered blind or partially
sighted or anyone who has
lived in a care home for 6 months or more with everything they
need to switch one TV to digital.
Our standard option is available for an all-inclusive cost of £40. This
help is free if you or someone you care for is eligible and also
gets certain
income-related benefits.
Our standard option includes:
Easy-to-use equipment
The standard option provided by the Help Scheme includes simple
to use equipment (usually a set-top box) which comes with an
easy-to-use remote control. Other options are available, such as
digital recorders. These come at an extra cost.
Installation by an approved installer
Our installers are trained and experienced in serving older and
disabled people. We always visit by appointment and you can ask us
to come at a time convenient to you. Our installers always carry ID
and you can arrange a password in advance.
The installer will set up the equipment and explain how to use
it before they leave.
A 12 month aftercare service with a free helpline
Help Scheme customers and their carers can contact our freephone
aftercare service for up to 12 months after delivery or
installation. Our friendly, patient, UK-based staff can help them
with advice over the phone while they are getting used to things.
If problems can't be sorted out over the phone, we will send our
installer round to help.
Before the switchover happens in
each region, all eligible
people will receive an information pack. We need people
to reply to their Help
Scheme letters even if they
don't need our help. That way we know they are ready for
switchover.
To find out more call 0800 40 85 900 or visit www.helpscheme.co.uk