Housing services consultation
procedure
This consultation procedure defines
the methods and standards of consultation to be adopted by the
Housing
Service. Its purpose is to enable and
encourage the effective involvement of tenants and leaseholders and
it ensures that tenants, leaseholders and their recognised group
are made aware of when, why and how they are consulted and the
outcome of any consultation.
Consultation standard
Consultation procedures will vary according to:
- The subject of the consultation,
which may for example be an improvement or repair scheme, a
regeneration initiative or a strategic issue.
- The people to be consulted,
which might be a whole estate or specific individuals.
- Particular circumstances.
There might be specific local issues, environmental considerations,
related legislation or guidance to take into account.
The Council will aim to achieve the
following standards where appropriate:
- Inform affected tenants, leaseholders and their recognised
associations of the consultations taking place in their area.
- Hold public meetings to discuss how the issue will be
progressed.
- Set up a steering group, which involves tenants, leaseholders
and residents affected.
- Provide information to all affected regarding who to contact
and how to complain during the process and any planned
timetable.
- Give regular and timely updates and advice to everyone affected
and involved on lengthy projects.
- Provide opportunities for those affected to have their say on
decisions, where appropriate.
- Those involved will then be asked to evaluate the consultation
at the end of the process.
- All of those consulted will be informed of the outcome of any
consultation.
- A variety of methods will be used to reach as many people as
possible.
Consultation summary chart
This section shows at a glance the
circumstances in which tenants, leaseholders and their groups
should be consulted or informed. Please note it is not an
exhaustive list.
|
Issues
|
Every Thanet District
Council tenant
|
Every Thanet District
Council leaseholder
|
Individual affected tenants
and leaseholders
|
Residents
Association
|
Tenants and Leaseholders
Consultation Forum
|
| |
|
|
|
|
|
|
Changes to tenancy conditions
|
Y |
|
|
|
Y |
|
Changes to the provision of the
Housing Management service
|
Y |
Y |
|
Y |
Y |
|
Changes to general repairs
procedures
|
Y |
|
|
Y |
Y |
|
Changes to rent collection
|
X |
|
|
Y |
Y |
|
Changes to Letting Policy
|
X |
|
|
Y |
Y |
|
Programmed maintenance works;
■ Demolitions
■ Modernisation
■ Refurbishment
■ Environmental works
|
|
|
Y |
Y |
Y |
|
Design modifications to individual
properties or blocks
|
|
|
Y |
Y |
|
|
Annual Service Plan
|
|
|
|
|
Y |
|
Changes to lease conditions
|
|
Y |
|
|
Y |
|
Changes to leasehold Management
Strategy
|
|
Y |
|
|
Y |
|
Changes to Leasehold Management
Handbook
|
|
Y |
|
|
Y |
|
Changes to service charges
|
|
Y |
Y |
|
Y |
Next: Resources and support for
tenants
Back: Consultation
Structure