Ways to get involved

Consultation structure

Informal consultation

‘Your Say’ Newsletter Received by all tenants and leaseholders by reading it you’ll know what’s going on and how well we, as your landlord are doing. Involvement level 1		Estate / Area Walkabouts These are advertised in ‘Your Say’ and are your opportunity to monitor and improve your area. Involvement level 2

Surveys From time to time we include surveys with ‘Your Say’. By filling them in and sending them back you can influence decisions. Involvement level 1		Targeted Surveys We send tenant surveys to specific areas to gather information on a particular issue, by completing them you can make a difference. Involvement level 1

		Consultation Days Or attend an informal consultation day, set up as & when required for specific areas/estates. Involvement level 1

Other level 1 ways to get involved:

Readers panel
Access the content and quality of information before it is published
Email us

Email us on housing@thanet.gov.uk telling us how we can improve our service
Comment cards

Comment on our service and give us your ideas for improvement. These are available at our council buildings or by calling 01843 577262
Telephone panel

Call our telephone panel on 01843 577262 and we will contact you to hear your views on specific issues in the future.
Write to us
Write and tell us how you think we’re doing as a landlord and how we can involve you more by writing to: Landlord Services, Thanet District Council, Cecil Street, Margate CT9 1XZ

Formal consultation

The Council, along with members of the Tenants Consultation Group and Tenants and Residents’ Association Forum reviewed the consultation structure and decided that only one formal consultation body was needed. They agreed that a name change to Tenants and Leaseholders Consultation Forum, would clarify the role of the Forum as a formal consultative body, which works in partnership with the Council to influence decisions on housing services.

It concluded its review by agreeing that every Thanet District Council tenant and leaseholder should have the opportunity to become a member of the Forum. They developed an Election Process and Residents Election Pack to address the balance between residents’ associations and individual tenants and leaseholders who want to get involved by way of an election every three years.

Tenants and Leaseholders Consultation Forum A consultation and decision making forum: Chaired by a tenant or leaseholder Membership of 15 Eight nominated residents’ association members Seven elected tenants representatives Involvement level 3		‘Your Say’ Editorial Board Tenants are involved in what information goes into the newsletter. Involvement level 2

Residents’ Representatives Seven elected by tenants and leaseholders Involvement level 3	Residents Associations Forum Members Eight members nominated onto the Forum from residents associations across Thanet Involvement level 3	Project Panel Set up to work on a specific project. Involvement level 3

Focus Group Join a focus group to work with Officers on a specific issue/area. Involvement level 2	Residents Associations A constituted group of residents who provide a voice for residents interested in local issues. (see supporting documents for a list of recognised residents associations) Involvement level 2