Tenants and Leaseholders Consultation
The agreement (currently under review)
Thanet District Council will make sure
that all tenants and leaseholders have an equal opportunity to
influence decisions on all matters concerning the management of
their homes. We recognise that meaningful tenant and leaseholder
participation can achieve quality improvements in the housing
We have worked with members of the
Tenants Consultation Group and the Tenants and Residents
Association Forum to carry out a fundamental review of the Tenants
Liaison Contract (TLC) and the Leaseholder Liaison
Contract (LLC). The review highlighted
that the names of the TLC and LLC didn’t make clear their purpose
or content and a new combined contract named ‘Tenants and
Leaseholders Consultation Agreement’ was agreed.
The “Tenants and Leaseholders
Consultation Agreement” is an agreement between Thanet District
Council and its tenants and leaseholders to work together in
partnership to develop and improve housing services. This agreement
is a working document which will be reviewed and monitored by
tenants, leaseholders, council officers and councillors and will be
fully re-examined in three years.
Our commitment to you
Working in partnership with our
tenants and leaseholders to improve services, Thanet District
Council is committed:
- To encourage effective consultation on how the housing and
leaseholder services are managed and delivered.
- Constantly challenge our approach to consultation to ensure
continuous improvement in the service.
- To communicate clearly and effectively, replying to letters,
emails and telephone calls within timescales set by agreed service
Information and communication
We realise that communication is the
key to successful tenant and leaseholder participation and it’s
important that you know we are listening to you. The language used
at meetings and written information will be:
- in plain language and jargon free.
- available in other languages, in Braille, large print or on
audio cassette (upon request). It is important we keep all tenants
and leaseholders informed by:
- Producing four Your Say newsletters per year.
- Publishing the results of consultations and surveys.
- Providing updates from tenants groups as to how they have
- Informing you of who is your housing officer and how you can
- Producing an annual performance report.
- All new tenants and leaseholders will receive a Summary of this
Agreement in their new home pack.
- Continue to look at all ways to communicate with hard to reach
The benefits of getting involved
In order to create happy and vibrant
communities, we must work together. Only by working together can we
identify your needs and expectations. Here are some of the many
ways that participation in Thanet will benefit your community:
- Better services that are more responsive to local needs.
- Improved quality of decision making by involving tenants and
leaseholders in the process.
- Greater understanding and confidence of tenants and
leaseholders in what the Council is trying to achieve.
- Improve accountability and responsiveness of Thanet District
Council to its tenants and leaseholders.
- Ensuring that diversity policies and procedures are followed
and the needs and views of all groups are addressed.
- Greater cost effectiveness by ensuring that services are
delivered in a relevant way to those who need them.
We recognise that not all tenants or
leaseholders want or have the time to get involved formally, so we
have developed a wide range of informal ways to address this. You
may already be involved without realising it.
Getting involved is as easy as: 1 2 3
||requires a low level of involvement and commitment.
||requires a medium level of involvement and commitment.
||requires a high level of involvement and commitment.