Tenants Annual Report – September 2010

Introduction

We have produced this annual report for the year ended 31 March 2010 in line with the Tenant Services Authority’s (TSA) requirements to report to our tenants how we meet the national standards they have set for all social housing landlords, any gaps and our improvement plans to meet them.

The new government’s Housing Minister has announced he intends to abolish the TSA but is likely to keep the standards, so we are going ahead with producing this report.

We have set out the commitments and actions we propose to take by 31 March 2011 to improve our services to you and fully meet the TSA’s national standards and agree local standards with you.

We have used the results from recent consultations to shape this report as well as our Residents Editorial Board and Thanet Tenant and Leaseholders Forum to agree this report.

We would like to hear your feedback on this report.  Details of how you can do this and opportunities as to how you can get involved in the monitoring and scrutinising the standards can be found in Involvement and empowerment.

The TSA guide “What does the regulatory framework mean for you?” has been drafted to provide you with more information about the social housing standards. Contact us if you would like a copy to read in conjunction with this report. Alternatively you can see or download the guide at:

http://www.tenantservicesauthority.org/upload/pdf/What_does_the_framework_mean_for_you.pdf

Next: Tenant Involvement and Empowerment