Tenants become inspectors!
A team of tenant and leaseholder volunteers
have trained to become Tenant Inspectors.
What they are going to be doing:
- Spot check empty properties to see if they meet the Property
Letting Standard.
- Report communal area repairs and check to see if the repair has
been completed within the repair response time.
- Join the housing teams on Estate Walkabouts to test the
Neighbourhood Management Standard.
- Mystery shop our telephone services, public offices and website
content to test the quality of our customer services.
The Tenant Inspectors’ findings will be
reported to the TTLF and Tenant Repair Group as well as EKH
managers.
The TTLF and Tenant
Repair Group regularly monitor
performance and will be able to ask the Tenant
Inspectors to scrutinise services where
performance targets are not being met or if satisfaction with the
service is very low.
As a result of scrutinising the housing
services Tenants Inspectors will be able to
highlight where we are going wrong and recommend improvements.