What repairs is the council
responsible for?
- Repairs to the structure and outside of your home: including
roofs, walls, floors, drains, gutters and external pipes.
- Baths, basins and sinks.
- Any heater or central heating system we put in.
- Steps or paths that are an essential means of access, and any
boundary fence or wall erected by us.
- All communal entrances, halls, stairways, lifts, communal
lighting, rubbish chutes and wheeled bins.
What repairs am I responsible
for?
- Glazing.
- Fuses and plugs.
- Light bulbs, fluorescent tubes and starters.
- Plugs and chains to sinks, basins and baths.
- Renewing door keys, letter plates and knockers.
- Gate and shed latches, bolts and catches.
- Easing internal doors (including carpet adjustments).
- Renewing clothes posts and lines (except in shared drying
areas).
- Sweeping chimneys.
- Minor repairs to paths.
- T.V. aerials (except communal aerials).
- Pelmets and curtain rails.
- Renewing external door locks except where requiring replacement
through fair wear and tear.
- Renewing hinges, furniture, locks, handles, and catches for
internal doors.
- Renewing sealant around sinks, baths, and kitchen work
surfaces.
- W.C. seats, covers and chains.
- Glazed tiles around bath, basin or sink.
Will I be charged for any
damage?
You are responsible for any repair
required because of neglect or damage caused by you, another person
living with you or your visitors.
If we have to carry out emergency repairs which are your
responsibility, you will be charged for both the cost of the repair
plus administration costs. As a tenant, you have to take reasonable
steps to prevent repairs from being necessary.
Please consult your Conditions of Tenancy for full details of your
responsibilities.
How soon will my repair be
done?
When you report a repair we will
discuss the nature of the problem, prioritise the repair and agree
a suitable appointment with you.
Emergency repair:
4 hour
response (Performance target 100%)
An ‘emergency’ is a failure
or a need for an urgent repair which constitutes an immediate
danger, health hazard or which has a serious affect on the
occupation of the property, or endangers security.
This includes but is not
limited to:
- Explosions and fire
- Gas and water leaks
- Severe plumbing leaks into the property where the tenant is
unable to isolate the supply
- Loss of storage or immersion heating between 1st November and
30th April
- Urgent need to force an entry or secure a property
- Total Electrical failure
- Total loss of communal lighting between 1st November and 30th
April
- Overflowing foul drains
- Unsafe electrics
- Risk of building likely to collapse
Urgent repair:
24 hour
response (Performance target 100%)
An ‘urgent’ is a failure or
a need for an urgent repair which constitutes a danger, health
hazard or which has a serious affect on the occupation of the
property, or endangers security.
This includes but is not
limited to:
- A failure of a primary source of service e.g. heating water and
electricity.
- General water leaks and total loss of water supply
- Blocked flue to open fire
- Failure of communal door locks
Routine repair:
16 day
response (Performance target 98%)
All other repairs not
considered to be an Emergency, Urgent or Necessary repair.
Local standards for Thanet
residents
We have been working with the Thanet
Tenants and Leaseholders Forum and Tenant Repair Group to develop
standards of service which tenants can expect to receive from the
housing service.
We have considered: