Information about paying your rent
This page explains the different ways you can choose to pay
your rent. If you have any questions or concerns about your
rent account, please get in touch.
How and where to pay
Remember: if you have any
queries or are experiencing financial difficulties, we are here to
help. Please call us on 01303 853700.
Your rent is due each week;
if you wish to pay monthly, the month's rent must be paid in
You can pay your rent and
any arrears you have using the following methods.
You can now pay by paperless Direct
Debit. This is the most cost effective and efficient method
We can take payments on the 1st and
the 16th of each month.
All of your information is taken
securely over the telephone, so there is no need to complete any
If there are any changes in your rent,
we will notify you in writing within ten working days.
- paying by Direct Debit is an option available
only on non-Housing Benefit accounts, due to the fact that benefits
may change regularly.
If you would like to discuss this
option further, please call 01303 853700.
You can pay via your bank
with a Standing Order Mandate. If you would like to request a
weekly or monthly mandate, please call us on 01303
You can pay by most Debit or Credit
Cards on our website www.shepway.gov.uk or by phoning
the Rent Department on 01303 853700.
Please use your Payment Reference when
using this service. There is no charge for paying by Debit Card,
but there is a 1.5% charge on every transaction made by Credit
There is also a 24 hour payment
line available. Payments can be made by Debit or Credit Card by
phoning 01303 853555.
Crossed cheques or Postal Orders made
payable to Shepway District Council, should be sent to: East Kent
Housing, 3-5 Shorncliffe Road, Folkestone, Kent CT20 2SQ.
Please quote your Payment Reference on
the back of all payments
- At your local PayPoint outlet or Post
A swipe card can be ordered
for you, which you will need to take to a PayPoint Outlet or Post
Office each time you make a payment. You will
NOT be charged for this
service. Until you receive your card please use one of the
other methods listed to keep your account up to date.
- Rent direct by Housing Benefit
If you are going to claim
Housing Benefit, please be aware that it is your responsibility to
ensure that the claim form is completed correctly and relevant
documentation is supplied.
Please ensure that any change in your
circumstances is reported to Housing Benefit immediately.
To contact them, you can either:
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