Estate Service Standards

1. Grass cutting

The maximum length of grass cut with a rotary box mower will be no more than 50mm high.

The maximum length of grass cut with a machine cutter will be no more than 75mm high.

Grass cuttings will be blown off the paths within half a day of cutting.

Litter and dog fouling will be removed before cutting.

Grass on slopes will be cut six times a year from April to September.

2. Bushes

Shrubs will be pruned to a good horticultural standard between November and March or at the correct time of year for the species.

Litter will be removed at the same time as pruning.

Shrubs will be cut if they block paths or windows or if they become a hazard.

3. Trees

Trees in communal areas will have work done if they are unsafe.

4. Graffiti on council property

This will be removed within 24 hours if offensive.

This will be removed within seven days if non-offensive.

5. Abandoned cars on the public highway

These will be removed within 24 hours if dangerous.

These will be removed within seven days if not dangerous.

6. Play areas

Each play area will be inspected once a day, seven days a week.

Litter and glass will be removed and the play area made safe at the daily inspection.

7. Cleaning communal hallways of flats

Cleaning will take place once a week.

8. Estate inspections by Housing Officers

Formal published inspections will take place twice a year.

Informal inspections and checking of communal hallways for fire safety will take place once a month.

9. Removal of syringes in public areas

This will be removed within two hours of being reported.

10. Weed spraying

Communal paved areas will be sprayed when there are more than 5% weeds.

11. Fly-tipping

This will be removed within three working days of being reported.