Plans for 2011

Local Offers

In 2010, we set up a Service Improvement Group to look at Estate Services. We listened to residents' opinions about what we currently do, and what we could do to improve the service, and we then used this feedback to inform the development of our Local Offers.

Local Offers are standards for 2011 that we have agreed with you, tailored to your area, and which we must adhere to.

Our performance against these standards will be monitored by the Performance Review Group and will be published to all tenants by newsletter and on this website.

There are four main Local Offers for Estate Services, and they were put in place by 31 March 2011.

1	We will publish our standards on the website, in each communal area of blocks and in the sign-up pack for new tenants.
2	We will carry out a published programme of estate inspections every six months. We will invite residents, Street Scene officers, councillors, and contractors, along to the inspection and will publish the results in a newsletter within 28 days of the inspection date.
3	We will ensure that each estate reaches Grade 2 or above, using the estate grading system. If it does not reach this grade, it will be put right within 28 days of inspection.
4	We will set up resident monitors to grade the quality of the estates and the cleaning of the communal areas of blocks of flats.