Young Tenants Forum
Terms of Reference
Purpose of group
To review and improve on the services
provided by East Kent Housing Canterbury (formerly the Housing
Service of Canterbury City Council).
Group objectives
- To offer a representative and objective assessment of the
policies, procedures and service standards used to deliver the
service from the point of view of younger tenants.
- To review how well the service meets users' needs and
expectations.
- To recommend how the service can be improved.
- To monitor the implementation and impact of these changes from
the user's viewpoint.
Membership of group
East Kent Housing (Canterbury)
tenants, aged 27 or younger, who have volunteered via existing
consultation arrangements. The group will also include staff
from East Kent Housing or other organisations as appropriate.
Meetings
There will be four meetings a year on
dates agreed at the outset. All meetings will be held at the
Canterbury City Council offices, Military Road, unless the group
decides otherwise.
Meetings will be jointly chaired by a
member of staff and a resident representative.
The group's findings will be reported
to the wider tenant/leaseholder population via the tenant
newsletter, tenant meetings, this website, and other feedback
mechanisms.
Regular reports on the group's work
will be given to those working within East Kent Housing, and to
other working groups where appropriate. Information and
recommendations from other working groups and sections will also be
brought to the group where appropriate.
East Kent Housing (Canterbury) will
provide transport to meetings or childcare for members as
appropriate.
Membership agreement
All member of the Forum are asked to
sign the below agreement.
As a member of the Young Tenants Forum
I agree to:
- Work with the rest of the group as a team and be positive and
fair in my involvement;
- Respect the rights of other group members to have their own
views and input without any personal criticism, or offensive
language or behaviour;
- Treat any information, comments and input as confidential and
not to divulge this information outside of the group;
- Not bring my personal issues to the Forum unless they are
pertinent to the issue under discussion;
- Adhere to the principles of equal opportunities in my comments
and behaviour and ensure that no member suffers
discrimination.
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