How to report a repair

If you have a council house repair to report in Canterbury please:

• Call Mears on 0800 3134 740. This is a free phone number and the call is only free from a landline. Calls from mobiles may be charged by your network provider. It may be cheaper to call Mears on 01227 714 500 from your mobile.

• Email canterbury.repairs@mearsgroup.co.uk
• Text “repair” and then your message (detailing what the nature of your repair is) to 63277

Remember:

When requesting a repair, please give as much information as possible to help prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these.

Please check your tenancy agreement to ensure you are not responsible for the repair: Check the tenancy agreement

What repairs can Mears do? 

Mears are responsible for:

• Day-to-day repairs

• Voids (bringing properties that tenants have moved out of up to a good standard before new tenants move in)

  Minor aids and adaptations (following a referral from an Occupational Therapist)

• External repairs and redecorations

• Lift maintenance and servicing

• Building cleaning

• A two-hour appointment system

• Mobile repair surgeries

• A handyman service for sheltered schemes

• Tenant training for inspection of voids and repairs

• Tenant training in basic home maintenance

Heating repairs

Find out more about Mears

Read our condensation and damp advice