Paying your rent

How and where to pay

All of our tenants are issued with a plastic payment card.  If yours has been lost or damaged, please contact us on 01227 862142.

Online

Make a payment online

(this link will take you back to the Canterbury City Council website).

You will need to have your 16-digit tenancy reference number ready (on the bottom right of your plastic payment card).

Over the phone (automated)

08452 001 784 for credit/debit card payments. 

Follow the recorded instructions (you will need the 19-digit number across the middle of your plastic payment card).

Over the phone (Contact Centre)

01227 862142

Pay by calling our Contact Centre (you will need the 19-digit number across the middle fo your plastic payment card, as well as your debit/credit card to hand).

By post (cheque only)

Please send your cheque to:

Housing Services

Canterbury City Council

Military Road

Canterbury

Kent

CT1 1YW

Please make your cheque payable to "Canterbury City Council" and write your tenancy reference number on the back.

Set up a Direct Debit

This is the most convenient and reliable way of paying your rent.  Regular

monthly payments will be collected directly from your bank account.

Set up a Direct Debit by telephoning us on 01227 862142 or emailing us at housing.services@canterbury.gov.uk.

At the Post Office or PayPoint outlet (local shop)

For payments by cash or cheque.

Some PayPoint outlets may allow you to pay by credit/debit card - please ask for details at your local outlet (be aware that some outlets may charge for this).

Ensure you take your plastic payment card with you and your cash/cheque.

View locations of Post Offices and PayPoint outlets in the district