This page explains the different ways you can choose to pay your rent. If you have any questions or concerns about your rent account, please get in touch.

	Paying rent for the first time? Read Monty's Guide to paying your rent

How and where to pay

All of our tenants are issued with a plastic payment card.  If yours has been lost or damaged, please contact us on 01227 862142.

Online

Make a payment online

(this link will take you back to the Canterbury City Council website).

You will need to have your 16-digit tenancy reference number ready (on the bottom right of your plastic payment card).

Over the phone (automated)

0845 200 1784 for credit/debit card payments. 

Follow the recorded instructions (you will need the 19-digit number across the middle of your plastic payment card).

Over the phone

01227 862099

Pay by calling our Income Recovery team (you will need your debit or credit card to hand).

Set up a Direct Debit

This is the most convenient and reliable way of paying your rent.  Regular

monthly payments will be collected directly from your bank account.

Set up a Direct Debit by telephoning us on 01227 862142 or emailing us at canterbury@eastkenthousing.org.uk.

At the Post Office or PayPoint outlet (local shop)

For payments by cash or cheque.

Some PayPoint outlets may allow you to pay by credit/debit card - please ask for details at your local outlet (be aware that some outlets may charge for this).

Ensure you take your plastic payment card with you and your cash/cheque.

View locations of Post Offices and PayPoint outlets in the district

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