East Kent Housing
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About East Kent Housing
  • About East Kent Housing
  • What EKH do
    • For East Kent Housing
  • Improving your service
  • A promise you can trust
  • Meet the team
    • Leadership group
    • Brendan Ryan
    • Keith Cane
    • David Willis
    • David Ashby
    • Charlotte Spendley
    • Foronda Smith
    • Jan Hatcher
    • Louise Taylor
    • Sarah Wright
    • Housing Managers
    • Covering the four areas
      • Corporate Managers
  • Publications Scheme
    • Members protocol
    • Read information from your local council
  • Exciting opportunties
  • Equality and diversity
    • EKH Equality Report 2012
      • Collecting and using information
      • Impact on services
      • Plans for the future
  • Latest performance information
    • Repairs and Maintenance
    • Lettings
    • Customer Care
    • Rent Arrears
  • Make a comment, complaint or compliment
    • About your feedback
    • How we deal with feedback
    • Our service standards
    • Changes from 1 April 2013
    • Our 12 Customer Commitments
  • How we deal with ASB
    • Dealing with ASB
Board matters
  • Board matters
  • Members of our Board
    • How the board works
    • Board meetings and minutes
    • Board Agenda
    • About the Board
    • Martin Goard
    • Thanet Tenant Board Member
    • Nigel Lawes
  • Area Boards
    • Canterbury Area Board
    • Dover Area Board
    • Shepway Area Board
      • June Minutes - Shepway
      • September minutes
    • Thanet Area Board
    • How we are accountable to you
      • Reflecting local participation
  • For Shepway
News
  • News
  • News Archive
  • The Money Advice Service
  • Boxing training for young people
  • National fraud initiative
  • Staff event to raise money for their charities
  • Important message for tenants
  • Halloween fun
  • Help with the benefit changes
  • from our Board
  • Have your Say
Local housing information
  • Local housing information
  • Canterbury Housing
    • How to pay
    • If you are in arrears
      • What happens if I do not pay?
    • Where to go for help with debt
      • More contacts
    • How to report a repair
    • Your responsibilities
    • Repairs - Leaseholders
    • Applying for housing
    • Mutual Exchange
      • Refusing consent to exchange
    • Help if you are homeless
    • Tenants
      • Estate Services
        • Estates Standards
          • What the contract says
        • Resident monitors
        • Estate Services Local Offers
        • Estate inspections
      • Local Offers
      • Annual Report 2010
      • National Fraud Initiative
      • Ending your tenancy
      • Parking and garages
      • Squatters and unauthorised occupants
      • Transfer Incentive Scheme
      • Disabled adaptations
    • Leaseholders
      • Leaseholder Forum
    • Housing for Older People
      • Apply
      • Find out more
      • Get involved
      • Additional support
      • Sheltered Forum
    • Tenant Participation
      • Canterbury Area Board
      • Talk Housing
      • Tenant Consultative Group
      • Local Offers
      • Annual Report 2010
      • Tenant associations
      • Disability Forum
        • Terms of Reference
      • Young Tenants Forum
        • Terms of Reference
      • Service Improvement Groups
        • Responsive Repairs Group
        • Capital Works
    • Local Offers
    • News
      • Special summer news features
        • Garden competition results
        • Meet Niall
        • Meet your arrears team
        • Involvement that suits you
      • ARCH conference
      • Financial health checks
      • Local area newsletters
    • Renting a garage
    • Right to Buy
  • Dover Housing
    • How to pay
    • If you are in arrears
    • Further help and advice
    • How to report a repair
    • Repairs -your responsibilities
    • Repairs - Leaseholders
    • Applying for housing
    • Mutual Exchange
    • Help if you are homeless
    • Tenants
      • Tenants Guide
      • Housing and Rents Surgeries
      • Neighbourhood Walkabouts
    • Leaseholders
      • Frequently Asked Questions
    • Housing for Older People
    • Tenant Participation
      • What is tenant participation
      • Dover Area Board
      • Tenant Representatives
        • Elections 2010
        • Area Tenants Groups
      • Housing and Rents Surgeries
      • District in Bloom
      • Neighbourhood Walkabouts
    • Special summer news features
      • Thinking of getting a pet?
      • District in Bloom 2012
      • Home contents insurance
      • Smoke alarms save lives
  • Shepway Housing
    • How to pay
    • If you are in arrears
    • Further help and advice
    • How to report a repair
    • Repairs -your responsibilities
    • Repairs - Leaseholders
    • Applying for housing
    • Mutual Exchange
    • Help if you are homeless
    • Tenants
    • Leaseholders
    • Housing for Older People
    • Tenant Participation
      • Tenants and Leaseholders Board
      • Shepway Area Board
      • Estate Inspections
        • Inspection Dates 2011-12
    • Shepway News
      • Shepway Community
  • Thanet Housing
    • How to pay
    • If you are in arrears
    • Further help and advice
      • Why should you pay your rent
      • How your rent is calculated
      • Annual rent increases
      • When to pay your rent
      • Former tenants with rent arrears
      • Have you paid too much
      • Facts and Figures
      • More Contacts
    • Applying for housing
    • Mutual Exchange
    • Help if you are homeless
    • How to report a repair
      • Your responsibilities
      • Repairs - Leaseholders
    • Housing for Older People
    • Tenants
    • Right to Buy
    • Leaseholders
      • Buying a former Council flat
      • Leaseholders rights
      • Service Charges
      • Building Insurance
    • Tenant Participation
      • Thanet Area Board
      • How to get involved
      • Current Consultations
        • Housing Surgeries
        • Estate Inspections
        • Jennifer Gardens play area and gardens consultation
          • Jennifer Gardens Option one view
          • Jennifer Gardens Option two view
          • Jennifer gardensoption three view
          • jennifer Gardens Option four view
          • Jennifer Garden consult event
        • Have your say
      • Tenants Consultation Agreement
        • Housing Services Consultation
      • Mystery Shoppers & Tenant Inspectors
        • Thanet local housing standards
      • Residents Associations
      • Get gardening this summer
    • Tenancy and Estate Management
    • Halls for Hire
    • Anti-Social Behaviour
  • Due to the Housing Benefit Changes
    • Help with your money matters
    • Advice about claiming benefits
    • Monty's guide
  • Leaseholder services
    • Right to Buy
  • Estate events
  • Dealing with ASB
    • ASB Useful numbers
  • Benefit changes April 2013
    • Benefit Capping
    • Under Occupation
    • Local Council Tax Changes
    • Contact us
    • About Benefit changes
    • Know the facts
    • Offering help and advice
    • With the Benefit Changes
    • Help from your local councils
    • About the Benefit Changes
  • Energy saving and safety advice
  • Read the plans
  • Find out what's planned
  • We need your ideas
Get involved
  • Get involved
  • Tenant Participation Officers
  • Communications Group
  • Area Boards
  • Tell us what's important to you
    • Win a home makeover worth 1000 pounds
  • Get Gardening to win
  • East Kent in Bloom
    • Make the most of your garden
  • Improving our services
    • Tenant Scrutiny
    • New Tenants for Scrutiny Panel wanted
  • Reda the results
Contact Us
  • Contact us
  • East Kent HQ
  • Dover
    • In Dover
  • Canterbury
    • In Canterbury
  • Shepway
    • Shepway's Neighbourhood Managers
  • Thanet
    • In Thanet
  • Location maps and links
  • Press office
  • TPO contact details
  • Contact us about ASB
  • Rent team
  • Contact the team
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Canterbury

Paying your rent

  • How to pay
  • If you are in arrears
  • Further help and advice

Reporting a repair

  • How to report a repair
  • Repairs you are responsible for
  • Leaseholders and repairs
  • Mears information
  • Reading our asbestos advice
  • Condensation and damp advice

Finding a home

  • Apply for housing
  • Mutual Exchange
  • Help if you are homeless

 

  • Right to Buy
  • Renting a garage in Canterbury area

Getting involved

  • Canterbury Area Board
  • Tenant participation   
  • Getting involved with East Kent Housing 

Resident information 

  • Energy advice 
  • Our Customer Charter
  • Making a comment or complaint
  • Information for tenants
  • Information for leaseholders
  • Housing for Older People
  • Latest publications

 

 

News 

  • Our Tenant Survey Results
  • Latest Tenant News
  • Join our Tenant Scrutiny Panel
  • Having to pay rent for the first time?
  • Important Benefit changes 
  • Kent Savers   
  • Local estate events

  • Anti-Social Behaviour Policy

  • Performance information

 

Contact us

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Registered Office

East Kent Housing, 3 -5 Shorncliffe Road, Folkestone, CT20 2SQ